Frequently Asked Questions

How do I install the Chrome extension?

1. Visit the Chrome Web Store
2. Search for "ScrapSync"
3. Click "Add to Chrome"
4. Pin the extension to your toolbar for easy access
5. Click the extension icon and log in with your ScrapSync credentials

What can the Chrome extension do?

The Chrome extension provides several key features:

• View pending tickets: See all parsed tickets waiting to be entered
• Search tickets: Filter by ticket number, BOL, or material
• One-click autofill: Fill your ERP form fields automatically
• Mark as entered: Track which tickets have been processed
• Review data: See all extracted fields before autofilling

How does autofill work?

1. Navigate to your ERP system's ticket entry page
2. Click the ScrapSync extension icon in your toolbar
3. Find the ticket you want to enter in the list
4. Click "Autofill" next to the ticket
5. ScrapSync fills in all the form fields automatically
6. Review the data and make any adjustments
7. Save the ticket in your ERP
8. Click "Mark as Entered" in the extension to track completion

Which ERP systems are supported?

ScrapSync works with web-based ERP systems including GreenSpark and other browser-based platforms. The extension uses intelligent field mapping to identify and fill form fields. If your system isn't working, contact us at support@scrapsync.com and we can help configure it.

What if autofill doesn't work perfectly?

ScrapSync highlights filled fields so you can easily review them. If any field is incorrect or missing, you can manually adjust it before saving. You can also edit tickets in the dashboard before autofilling to correct any parsing errors.

What data does ScrapSync extract from tickets?

ScrapSync extracts all key ticket information:

• Receiving ticket number
• BOL (Bill of Lading) number
• Material description and number
• Gross, tare, and net weights (in pounds)
• Scale in/out dates and times
• Truck and trailer IDs
• Vendor name and address
• Plant code, name, and scale ID
• Weigh master information

What if I receive emails from unknown senders?

Emails from unknown senders are automatically quarantined for your review. You can approve the sender (and optionally process the ticket), or reject it. Approved senders are whitelisted for future emails.

Can I manually add approved senders?

Yes! Go to the Senders page in your dashboard and click "Add Sender" to whitelist email addresses before they send tickets.

What happens if parsing fails?

If we can't parse a ticket, it will appear in your dashboard with an "Error" status. You can view the original PDF and manually enter the data, or contact support for help.

What can I do in the dashboard?

• View tickets: See all parsed tickets with status (pending, entered, error)
• Edit tickets: Correct any parsing errors before autofilling
• Review quarantine: Approve or reject emails from unknown senders
• Manage senders: Add or remove approved email addresses
• Track progress: See which tickets have been entered
• View PDFs: Access original ticket PDFs

Can I edit ticket data?

Yes! Click on any ticket to view details, then click "Edit" to modify any field. Changes are saved immediately and will be used when you autofill.

Can I delete tickets?

Yes, you can delete tickets from the ticket detail page or the tickets list. This is permanent and cannot be undone.

Is there a free trial?

Yes! The Free plan includes 10 tickets per month forever. No credit card required. This is perfect for testing ScrapSync with your workflow.

What happens if I exceed my ticket limit?

On the Free plan, processing stops at 10 tickets per month. Upgrade to Starter ($99/month) for 50+ tickets. For higher volumes, contact us about Enterprise pricing.

Can I upgrade or downgrade my plan?

Yes, you can change your plan at any time from the Settings page. Changes take effect immediately, and we'll prorate any charges.

My tickets aren't showing up in the dashboard

Check the following:

• Did you forward the email to your correct ScrapSync inbox address?
• Is the sender approved? Check the Quarantine page
• Does the email have a PDF attachment?
• Wait a few minutes - processing can take 1-2 minutes

The Chrome extension won't log in

Try these steps:

• Make sure you're using the correct email and password
• Check that you've verified your email address
• Try logging out and back in on the web dashboard first
• Uninstall and reinstall the extension

Autofill filled the wrong fields

Different ERP systems have different field layouts. If autofill isn't working correctly, contact us at support@scrapsync.com with your ERP system name and we'll help configure the field mapping.